The Americans with Disabilities Act, Title II, states, in part, “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs, services or activities sponsored by a public entity.” C-TRAN is committed to complying with the requirements of Title II of the ADA in all of its programs, services, benefits and activities.

ADA Grievance Procedure

Submitting a Title II grievance

All grievances concerning discrimination in provision or accessibility of C-TRAN programs, services, benefits or activities, or about a response to a request for accommodation or modification of programs, services, benefits or activities, should be submitted to C-TRAN. A formal grievance may be submitted by any of the following methods:

Grievances can be mailed to:

C-TRAN ADA Coordinator
10600 NE 51st Circle
Vancouver, WA 98682

Grievances can be submitted by phone at:

360-695-0123 or
800-421-1220 (Washington Relay for hearing impaired)

The grievance should be submitted as soon as possible and no later than sixty (60) days following the actions upon which it is based. The grievance must describe the facts, including, if applicable, the date, time and location of the actions that are the subject of the grievance, and must state the requested remedy. Persons submitting grievances must include their name, address, telephone number and an email address, if one is available.

Within fifteen (15) calendar days after receipt of the grievance, the ADA Coordinator, or his/her designee, shall meet with the person making the grievance to discuss the grievance, gather additional information and identify possible resolutions. Within twenty-one (21) calendar days following the meeting, the ADA Coordinator or designee shall respond to the grievance in written or other accessible format. The response shall explain C-TRAN’s conclusions regarding the allocations made by the person who made the grievance and, if appropriate, suggest options for resolving the grievance.

Review of Grievance Request

The person making the grievance may request review of the grievance if she/he is dissatisfied with the ADA Coordinator’s response or proposed resolutions. Review requests must be made within fifteen (15) calendar days from the date of the ADA Coordinator’s response and may be submitted by mail, phone or fax.

Requests for grievance review can be made to:

C-TRAN Chief of Operations Officer
Attn: ADA Grievance Review Request
10600 NE 51st Circle
Vancouver, WA 98682

Within twenty-one (21) calendar days after receipt of the review request, the Chief of Operations Officer, or his/her designee, shall either respond to the grievance in written or other accessible format or will contact the person making the grievance to obtain any necessary additional information. If additional information from the person who made the grievance is requested, the Chief of Operations Officer or designee shall provide a response to the grievance within seven (7) days following receipt of the additional information.

All grievances and grievance review requests submitted to the ADA Coordinator in written, electronic or recorded format, as well as responses thereto, will be retained by C-TRAN for at least (3) three years.