Frequently Asked Questions: Answers to many of your C-VAN question can be found here.
Lost & Found: C-TRAN is not responsible for articles mistakenly left on or near the bus, transit centers, bus stops, shelters, or at a business. For more information on C-TRAN lost and found, click here.
Title VI Policy: Click here or download a PDF of C-TRAN’s Title VI Program
Paratransit Appeal Process: Click here or download a PDF of the Paratransit Appeal Process
Reasonable Service Modifications/Accommodations: Click here for complete information regarding reasonable service modifications or accommodations.
Title II Grievance: Click here for complete information regarding ADA-related service complaints.
Unlawful Bus Conduct: Rules for riding paratransit mirror those on C-TRAN fixed-route service and can be found here.
Rider Conduct:Please download a PDF copy of the Rider’s Handbook for a full complement of rules for rider’s on paratransit service.
No-Show Policy: Click here.
Bodily Fluids or Open Sores and Wounds: Rules regarding open sores can be found here.